Shipping policy

Shipping Policy (Dropshipping)

At Thesoo Gallery, we operate using a dropshipping model, which means some of our products are shipped directly from our partnered suppliers. This allows us to offer a wide selection of items at affordable prices, but it also means shipping times may vary depending on the product and destination.

Order Processing

  • All orders are processed within 1–3 business days.

  • Once your order is shipped, you will receive a confirmation email with a tracking number (when available).

Shipping Times

Because we use dropshipping, shipping may take longer than standard domestic delivery.
Typical delivery times are:

  • International Shipping: 7–20 business days

  • Middle East / GCC: 10–18 business days

  • US / UK / EU: 7–20 business days

Please note: These timeframes are estimates and may vary due to customs, holidays, or courier delays.

Multiple Packages

If your order contains multiple items, they may arrive in separate packages. This is normal with dropshipping and helps ensure faster delivery of individual items.

Customs & Duties

Some international orders may be subject to customs fees or taxes.
These charges are the customer’s responsibility, as we cannot control customs processes in each country.

Tracking Your Order

Most orders come with tracking. If tracking is not available for your product or region, we will still provide updates whenever possible.

For any questions about your shipment, contact us at:
support@thesoogallery.com

Lost, Delayed, or Stuck Packages

If your package is significantly delayed or appears lost:

  • Contact us immediately.

  • We will communicate with the supplier and shipping carrier to locate the order.

  • If the package is confirmed lost, we will issue a full refund or reship the item.

Damaged Orders

If your item arrives damaged, defective, or incorrect, please contact us with photos and your order number.
We will provide a full refund—no return required.